Contact information

Last updated: 9th January 2026

At The Soft Start Club, we value clear and open communication with our customers. This Contact Information Policy outlines how you can get in touch with us and what you can expect when contacting our team.

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How to Contact Us

If you have any questions about your order, our products, or our policies, you can contact us using the following method:

Email: info@thesoftstartclub.com

Email is our primary and preferred method of contact.

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Customer Support Hours

Our support team aims to respond to all enquiries within 1–3 business days.

Response times may vary during busy periods, promotions, or public holidays.

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What to Include in Your Enquiry

To help us assist you as quickly as possible, please include:

    •    Your full name

    •    Order number 

    •    A clear description of your enquiry

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Order & Returns Enquiries

For questions related to:

    •    Orders

    •    Shipping

    •    Returns or refunds

Please ensure you have reviewed our relevant policies before contacting us, as many answers can be found there.

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Marketing & Communications

If your enquiry relates to:

    •    Email subscriptions

    •    Marketing communications

    •    Data or privacy concerns

Please contact us via email and we will assist promptly.

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Changes to This Policy

We may update this Contact Information Policy from time to time. Any changes will be reflected on this page with an updated revision date.

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Business Information

Business Name: The Soft Start Club

Operating Online: Worldwide