Shipping policy
Shipping Policy
Last updated: 9th January 2026
At The Soft Start Club, we aim to deliver your order as quickly and smoothly as possible. Please review the information below for details on how we process and ship orders worldwide.
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Order Processing
All orders are processed within [1–3 business days].
Personalised Orders 7 Day Turnaround
Orders are not processed or shipped on weekends or public holidays.
During peak periods or promotions, processing times may be slightly extended.
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Shipping Destinations
We ship worldwide.
If we are unable to ship to your location, you will be notified at checkout or contacted directly.
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Shipping Rates
Shipping costs are calculated at checkout based on your location, shipping method, and order size.
Any applicable duties, taxes, or customs fees are the responsibility of the customer and are not included in the shipping cost unless stated otherwise.
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Estimated Delivery Times
Estimated delivery times vary depending on your location and chosen shipping method:
• Domestic orders: Next day Delivery 1-2 Working Days
Standard Shipping 3-5 Working Days
• International orders: [e.g. 7–21 business days]
Delivery times are estimates only and may be affected by customs delays, carrier issues, or unforeseen circumstances beyond our control.
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Tracking Information
Once your order has shipped, you will receive a confirmation email with tracking details (where available).
Please allow up to 48 hours for tracking information to update.
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Lost or Delayed Packages
The Soft Start Club is not responsible for delays caused by the shipping carrier, customs processing, or incorrect address information provided at checkout.
If your order appears lost or significantly delayed, please contact us at info@thesoftstartclub.com and we will do our best to assist.
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Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to an incorrect address provided by the customer.
If an order is returned to us due to an incorrect address, additional shipping fees may apply.
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Customs & Import Taxes
International orders may be subject to customs duties, taxes, or fees imposed by your local government. These charges are the responsibility of the customer.
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Changes to This Policy
We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated revision date.
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Contact Us
If you have questions about shipping or your order, please contact us at:
Email: info@thesoftstartlclub.com
Business Name: The Soft Start Club